BUSINESS SYSTEMS CONSULTING / PERTH WA
I help businesses decide what technology they need, implement new systems, improve the way teams work and get more from the tools they already use. I can take on a defined problem or help lead a bigger project.
Understand what you've got, what's not working and what should change.
As a business grows, its software and processes often develop piece by piece. Different teams adopt different tools, workarounds become normal and it gets harder to see whether the overall setup still fits the business.
I review how your systems support day-to-day work, speak with the people using them and identify gaps, unnecessary duplication and opportunities for improvement. I can then help you assess software options, define requirements and decide which changes are worth making first.
A clear view of the current systems landscape, practical recommendations and a prioritised plan or agreed system requirements.
Get a new system implemented — and working for your people.
Introducing a CRM, ERP, project management or HR system affects far more than the software itself. Teams need to agree how work will be done, information has to move across, and someone needs to keep the people, supplier and delivery plan aligned.
I can lead a project or support your internal team through discovery, requirements, configuration, migration, testing and go-live. That includes working with stakeholders, managing dependencies and helping users adopt the new way of working rather than just switching the system on.
Clear project ownership and coordination, agreed requirements, tested processes and a structured handover into normal business use.
Understand how work gets done, then make it simpler.
Before changing a system, it helps to understand what actually happens between people, teams and applications. Which steps create delays? Where is information entered more than once? Which approvals, handovers or reports aren't working as intended?
I work with the teams involved to map the current process, identify the causes of friction and design a better way of working. I translate those decisions into practical process documentation, business requirements and improvements that can be implemented and tested.
Documented processes, agreed future workflows and clear requirements that staff, internal teams or suppliers can act on.
Get more value from the systems you already pay for.
Sometimes you don't need a new platform. The software you have may already be capable of more, but it's poorly configured, data doesn't flow between systems or staff have to rely on spreadsheets and repetitive manual steps.
I improve existing setups, simplify how people use them and introduce practical low-code automation where it makes sense. That might mean SharePoint and Microsoft 365 improvements, CRM or project-system configuration, better Power BI reporting, or connecting applications through available APIs. Complex custom development can be scoped with specialist partners.
More consistent workflows, clearer information and maintainable improvements that reduce avoidable manual effort.
02 / HOW TO ENGAGE
WORK TOGETHER YOUR WAY
You don't have to commit to a huge programme of work. Start with the help you actually need.
GET CLARITY
For businesses that know things could work better but aren't sure where to start. I'll review your systems, workflows and pain points, then identify practical improvements and priorities.
Talk about a systems reviewGET IT DONE
Experienced capacity to lead or support discovery, requirements, implementation, testing, migration, stakeholder coordination and go-live.
Discuss your projectKEEP IMPROVING
For businesses that need ongoing systems capability without a full-time hire. Regular help with improvements, projects, administration, automation and reporting — typically one or two days a week.
Discuss ongoing support